In December 2018 the Solicitors Regulation Authority (SRA) brought in the transparency rules. Firms were required to publish price and service information for particular services on their website. These rules were brought in by the SRA to ensure potential clients had accurate information about the firms they are considering to help them make informed choices.
The SRA has stepped up its approach and begun to enforce these rules after firms have been warned for over two years with additional advice and warning letters, with nine firms (one is appealing the decision) being maneuvered into enforcement action by the regulator already this year. The penalties range from a rebuke up to a £2,000 penalty. You can see a full list of penalties here.
The SRA reports that the recent COVID-19 lockdowns have made it more crucial than ever for law firms to provide a useful and detailed online presence. Following the transparency rules not only helps to avoid a penalty, but also demonstrates to potential clients that your services are competitive and affordable.
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